Capitalise on the IACC Advantage and Sell Harder and Faster – MCA Customer Service Training Webinars

Daily ‘Huddles’ That Improve Guest Services (60 minutes) Customer Service Webinar

26th October 2017 – 8am PDT / 11am EDT / 4pm BST / 5pm CET

Communication can make or break any organization. Daily line-up or “huddles” is how you communicate your Standards while teaching and reinforcing your customer service philosophy, daily. It is consistency that will enable us to create a culture of customer service excellence and to see it strengthened. In this session we will walk through the elements of creating and instituting a daily line-up “huddle” process.

Key takeaways will be:

•  How to structure an effective line-up process
•  How to reinforce Standards and create alignment using line-up
•  How to effectively lead line-up to ensure participation
•  Tips for success and how to prepare for challenges

Register online today for this 60 minute webinar. The cost to attend is $65 per person and secure online payment is taken at the point of registration.

Once registered, please visit the IACC Store to pay and secure your place.  Multiple registration discounts available, details available at the IACC Store.