2020 Programme

IACC Australia Asia Pacific Annual Conference
1 – 3 March 2020 | Brisbane, Australia

IACC is working to create a dynamic educational programme that will showcase valuable insights of our industry’s leaders! We will post information about the 2020 programme on this page as it becomes available.

Monday 2 March 2020 | ‘Experiences for clients’

Venue: Karstens Brisbane

Monday 2 March 2020 | ‘Experiences for clients’

Venue: Karstens Brisbane

08.30 – 09.15	Registration & arrival coffee
09.15 – 09.30	Welcome by Hendrik Karsten, President IACC AAP Chapter
09.30 – 10.30	Session 1: ‘Transforming the customer experience’ Natalie O’Brien, Managing Director Natalie O’Brien & Co
10.30 – 11.00	Morning tea
11.00 – 12.30	Session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer
12.30 – 13.30	Lunch
13.45 – 14.45	Continued session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer
14.45 – 15.00	Walk to Cliftons Brisbane

Venue: Cliftons Brisbane

15.00 – 15.45	Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry.  Angus Stevens, Managing Director Start Beyond
15.45 – 16.15	Afternoon tea
16.15 – 17.15	Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC
17.30 – 19.00	Networking activity  Cliftons Brisbane

15.00 – 15.45	Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry.  Angus Stevens, Managing Director Start Beyond
15.45 – 16.15	Afternoon tea
16.15 – 17.15	Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC
17.30 – 19.00	Networking activity  Cliftons Brisbane

08.30 – 09.15	Registration & arrival coffee
09.15 – 09.30	Welcome by Hendrik Karsten, President IACC AAP Chapter
09.30 – 10.30	Session 1: ‘Transforming the customer experience’ Natalie O’Brien, Managing Director Natalie O’Brien & Co
10.30 – 11.00	Morning tea
11.00 – 12.30	Session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer
12.30 – 13.30	Lunch
13.45 – 14.45	Continued session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer
14.45 – 15.00	Walk to Cliftons Brisbane

15.00 – 15.45	Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry.  Angus Stevens, Managing Director Start Beyond
15.45 – 16.15	Afternoon tea
16.15 – 17.15	Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC
17.30 – 19.00	Networking activity  Cliftons Brisbane

Venue: Cliftons Brisbane

15.00 – 15.45	Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry.  Angus Stevens, Managing Director Start Beyond
15.45 – 16.15	Afternoon tea
16.15 – 17.15	Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC
17.30 – 19.00	Networking activity  Cliftons Brisbane

15.00 – 15.45	Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry.  Angus Stevens, Managing Director Start Beyond
15.45 – 16.15	Afternoon tea
16.15 – 17.15	Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC
17.30 – 19.00	Networking activity  Cliftons Brisbane

15.00 – 15.45	Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry.  Angus Stevens, Managing Director Start Beyond
15.45 – 16.15	Afternoon tea
16.15 – 17.15	Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC
17.30 – 19.00	Networking activity  Cliftons Brisbane

Tuesday 3 March 2020 | ‘Experiences for People & Staff’

Venue: Cliftons Brisbane

Tuesday 3 March 2020 | ‘Experiences for People & Staff’

Venue: Cliftons Brisbane

08.30 – 09.15	Registration & arrival coffee
09.10 – 09.15	Welcome & recap day 1
09.15 – 10.00	Session 5: Is your LinkedIn Profile working for YOU?  Annabel Sullivan, Director Strategic Social Profiles
10.00 – 10.45	Session 6: Behind the Brand – Building the business’ purpose Karen Winfield, Professional Development Training
10.45 – 11.15	Morning tea
11.15 – 12.15	Session 7: What do our people want: Positive psychology and wellness  Anna Blackman, Founder Insight Collective
12.30 – 13.30	Lunch
13.15 – 13.45	Site visit Dexus Place Brisbane
13.45 – 14.00	Walk to Saxons Brisbane

  

Venue: Saxons Brisbane

14.00 – 15.30	Session 8: Windjammer TM Phuel
15.30 – 16.00	Afternoon tea
16.00 – 17.30	Continued session 8: Windjammer TM Phuel
17.30 – 18.30	Networking Drinks
18.30	Dinner

08.30 – 09.15	Registration & arrival coffee
09.10 – 09.15	Welcome & recap day 1
09.15 – 10.00	Session 5: Is your LinkedIn Profile working for YOU?  Annabel Sullivan, Director Strategic Social Profiles
10.00 – 10.45	Session 6: Behind the Brand – Building the business’ purpose Karen Winfield, Professional Development Training
10.45 – 11.15	Morning tea
11.15 – 12.15	Session 7: What do our people want: Positive psychology and wellness  Anna Blackman, Founder Insight Collective
12.30 – 13.30	Lunch
13.15 – 13.45	Site visit Dexus Place Brisbane
13.45 – 14.00	Walk to Saxons Brisbane

  

Venue: Saxons Brisbane

14.00 – 15.30	Session 8: Windjammer TM Phuel
15.30 – 16.00	Afternoon tea
16.00 – 17.30	Continued session 8: Windjammer TM Phuel
17.30 – 18.30	Networking Drinks
18.30	Dinner