2020 Programme
IACC Australia Asia Pacific Annual Conference
1 – 3 March 2020 | Brisbane, Australia
IACC is working to create a dynamic educational programme that will showcase valuable insights of our industry’s leaders! We will post information about the 2020 programme on this page as it becomes available.
| Monday 2 March 2020 | ‘Experiences for clients’ |
| Venue: Karstens Brisbane |
| Monday 2 March 2020 | ‘Experiences for clients’ |
| Venue: Karstens Brisbane |
| 08.30 – 09.15 | Registration & arrival coffee |
| 09.15 – 09.30 | Welcome by Hendrik Karsten, President IACC AAP Chapter |
| 09.30 – 10.30 | Session 1: ‘Transforming the customer experience’ Natalie O’Brien, Managing Director Natalie O’Brien & Co |
| 10.30 – 11.00 | Morning tea |
| 11.00 – 12.30 | Session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer |
| 12.30 – 13.30 | Lunch |
| 13.45 – 14.45 | Continued session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer |
| 14.45 – 15.00 | Walk to Cliftons Brisbane |
| Venue: Cliftons Brisbane |
| 15.00 – 15.45 | Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry. Angus Stevens, Managing Director Start Beyond |
| 15.45 – 16.15 | Afternoon tea |
| 16.15 – 17.15 | Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC |
| 17.30 – 19.00 | Networking activity Cliftons Brisbane |
| 15.00 – 15.45 | Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry. Angus Stevens, Managing Director Start Beyond |
| 15.45 – 16.15 | Afternoon tea |
| 16.15 – 17.15 | Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC |
| 17.30 – 19.00 | Networking activity Cliftons Brisbane |
| 08.30 – 09.15 | Registration & arrival coffee |
| 09.15 – 09.30 | Welcome by Hendrik Karsten, President IACC AAP Chapter |
| 09.30 – 10.30 | Session 1: ‘Transforming the customer experience’ Natalie O’Brien, Managing Director Natalie O’Brien & Co |
| 10.30 – 11.00 | Morning tea |
| 11.00 – 12.30 | Session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer |
| 12.30 – 13.30 | Lunch |
| 13.45 – 14.45 | Continued session 2: Identifying the lifecycle of the client and how to optimise that value at every touchpoint Pieter Allaerts, Chief Hospitality Officer |
| 14.45 – 15.00 | Walk to Cliftons Brisbane |
| 15.00 – 15.45 | Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry. Angus Stevens, Managing Director Start Beyond |
| 15.45 – 16.15 | Afternoon tea |
| 16.15 – 17.15 | Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC |
| 17.30 – 19.00 | Networking activity Cliftons Brisbane |
| Venue: Cliftons Brisbane |
| 15.00 – 15.45 | Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry. Angus Stevens, Managing Director Start Beyond |
| 15.45 – 16.15 | Afternoon tea |
| 16.15 – 17.15 | Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC |
| 17.30 – 19.00 | Networking activity Cliftons Brisbane |
| 15.00 – 15.45 | Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry. Angus Stevens, Managing Director Start Beyond |
| 15.45 – 16.15 | Afternoon tea |
| 16.15 – 17.15 | Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC |
| 17.30 – 19.00 | Networking activity Cliftons Brisbane |
| 15.00 – 15.45 | Session 3: The Untapped Potential of VR & AR Within the Events and Conferences Industry. Angus Stevens, Managing Director Start Beyond |
| 15.45 – 16.15 | Afternoon tea |
| 16.15 – 17.15 | Session 4: Visioneering the Future of Meetings Mark Cooper, CEO IACC |
| 17.30 – 19.00 | Networking activity Cliftons Brisbane |
| Tuesday 3 March 2020 | ‘Experiences for People & Staff’ |
| Venue: Cliftons Brisbane |
| Tuesday 3 March 2020 | ‘Experiences for People & Staff’ |
| Venue: Cliftons Brisbane |
| 08.30 – 09.15 | Registration & arrival coffee |
| 09.10 – 09.15 | Welcome & recap day 1 |
| 09.15 – 10.00 | Session 5: Is your LinkedIn Profile working for YOU? Annabel Sullivan, Director Strategic Social Profiles |
| 10.00 – 10.45 | Session 6: Behind the Brand – Building the business’ purpose Karen Winfield, Professional Development Training |
| 10.45 – 11.15 | Morning tea |
| 11.15 – 12.15 | Session 7: What do our people want: Positive psychology and wellness Anna Blackman, Founder Insight Collective |
| 12.30 – 13.30 | Lunch |
| 13.15 – 13.45 | Site visit Dexus Place Brisbane |
| 13.45 – 14.00 | Walk to Saxons Brisbane |
| Venue: Saxons Brisbane |
| 14.00 – 15.30 | Session 8: Windjammer TM Phuel |
| 15.30 – 16.00 | Afternoon tea |
| 16.00 – 17.30 | Continued session 8: Windjammer TM Phuel |
| 17.30 – 18.30 | Networking Drinks |
| 18.30 | Dinner |
| 08.30 – 09.15 | Registration & arrival coffee |
| 09.10 – 09.15 | Welcome & recap day 1 |
| 09.15 – 10.00 | Session 5: Is your LinkedIn Profile working for YOU? Annabel Sullivan, Director Strategic Social Profiles |
| 10.00 – 10.45 | Session 6: Behind the Brand – Building the business’ purpose Karen Winfield, Professional Development Training |
| 10.45 – 11.15 | Morning tea |
| 11.15 – 12.15 | Session 7: What do our people want: Positive psychology and wellness Anna Blackman, Founder Insight Collective |
| 12.30 – 13.30 | Lunch |
| 13.15 – 13.45 | Site visit Dexus Place Brisbane |
| 13.45 – 14.00 | Walk to Saxons Brisbane |
| Venue: Saxons Brisbane |
| 14.00 – 15.30 | Session 8: Windjammer TM Phuel |
| 15.30 – 16.00 | Afternoon tea |
| 16.00 – 17.30 | Continued session 8: Windjammer TM Phuel |
| 17.30 – 18.30 | Networking Drinks |
| 18.30 | Dinner |
