Assistant General Manager

National Center for Employee Development Hotel & Conference Center

Norman, OK

Job Description

*Relocation package offered

NCED Hotel and Conference Center, where resort-style amenities and warm, family friendly hospitality create an ideal destination in the heart of Norman, just 26 miles from the OKC Airport. We are a 940 room property with a seasonal outdoor pool, gymnasium, health spa, buffet-style eatery serving breakfast, lunch and dinner daily.

This position plans, directs and coordinates the employees and activities of the Front Desk, Housekeeping, and Fitness. This position ensures compliance with Aramark and client policies, procedures, guidelines, and standards as well as all applicable government, regulatory and/or accrediting agency standards and codes

Assists General Manager with issues pertaining to the operation, function, and overall support of the company’s employees and building structure.
Maintain effective relationship with clients and demonstrate knowledge of contents of current ARAMARK/client contracts.
Establish and maintain a proactive overview of departments to ensure employee motivation, training and development, wage/benefit administration and compliance with established SCA Rules and Regulations.
Support GM in managing labor, supply inventory, & equipment.
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
Maintain established systems and training programs to provide a safe working environment.
Comply with all OSHA regulations and other local, state and federal government regulations.
Responsible for working with HR to maintain wage & hour compliance.
Manage operations department in accordance with progressive discipline.
Maintain compliance with ARAMARK’s standards of operation, client contract and within ARAMARK’s Business Conduct Policy.
Maintain all records and reports necessary to comply with ARAMARK, and government and accrediting agency standards, regulations and codes.
Must have an understanding of computer systems, experience at an upper level management position for 3-5 years, and be able to assist the General Manager with paperwork, client issues, employee concerns, and structural and mechanical needs
Bachelor Degree in Business, Hospitality, or related field.
Experience in Hospitality or at least five years’ experience in hotel or hospitality operations management.
High energy level that is communicated to the team and exhibit a proven track record for growing business.
Highly developed analytical skills
Exceptional interpersonal and communications skills (both verbal and written)
Ability to manage in diverse environment with focus on client and guest service, experience in guest-centric environment where feedback is welcome and changes made accordingly
Strong front desk aptitude, cash handling, and housekeeping experience preferred
Creative problem solver with exceptional competence with using Microsoft Office programs to provide analysis
Candidates must be willing to work nights, weekends, and holidays as necessary.

Submission Deadline


If interested, submit résumé to:

Emily Herron

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