Deputy Client Services Manager
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this location will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
In addition to supporting the Global hospitality director in day-day management of conference center services, the Deputy Client Services Manager will facilitate the partnership between Technology, REPM and GCED to ensure that the conference and workspace booking platform is functional and up to date on a global scale.
Act as the point of contact for managing the addition, removal and adjustment of all conference spaces, meeting rooms and workspaces globally within the booking platform.
Act at the RTO Tool Operation Lead, planning & execution of each RTO phases in collaboration with BNY Mellon Tech & Facilities teams.
Leading Archibus & EMS support teams, providing directions for new policies and timelines of completion
Facilitate testing of the tool and compile all results and feedback into actionable upgrades where needed
Continue to provide updates to RTO Tool system data (Floorplans, Desk Identifiers & Physical Distancing standards) as provided by leadership
Ownership of EMS/Reserve Space communication platforms (Dedicated Email Inbox, MySource) to provide global support for all administrative level request including reconfiguration of room setups/capacities and access requests.
Manual Reserve Space booking adjustments for additional facilities use and troubleshooting booking/time conflicts
Hospitality Services Management
Provide support to conference center team and act as point of contact in first level escalations
Provide training for all new employees and act as point of contact for ensuring they have accessibility to all required applications and physical areas of building/site.
Update SOPs and other Conference Center documents when required.
Assist with Meet and Greet service for high profile guests and clients when needed
Phone reception for clients and guests that need assistance booking conferencing space
Assist with Reserve Space and booking conference rooms for clients.
Model outstanding client service and able to build relationships with internal and external clients and vendors.
Sustaining prominent professionalism to change, resolve, or improve reservation requests by the client.
Provide planning & day-of support to Event Coordinators for large scale & executive events requiring additional assistance & visibility.
Qualifications and Skills
Bachelor’s degree in hospitality management, communications or a related field
1-3 years’ experience in meeting planning and/or reception roles
Extensive experience/knowledge in Reservation & Visitor Management systems (EMS Preferred)
Excellent communication skills; including written, verbal and proofreading skills
Excellent skills in (Excel, Word PowerPoint, Access, Email)
Ability to multi-task; managing multiple projects and work assignments, all with great attention to detail
Strong interpersonal skills both in person and over the phone with the highest level of professionalism
Team player but also able to work independently with little supervision
Energetic and positive attitude
FLIK is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
If interested, submit résumé to:
Jeanne Lane, Senior Recruiter