Events and Experience Manager

Sun Life

Wellesley, MA

Job Description

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Job Description:
Location: We support US flexible working arrangements in the contiguous 48 states, however for this position the successful candidate to work from our Wellesley Hills, MA office on a regular basis. At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:
The Events & Experience Manager (US) oversees our in-office service program supporting an outstanding hospitality experience in our workplace, including an impressive slate of in-person meetings, hybrid events and employee services, providing expert knowledge to meet corporate objectives, quality standards and business goals. A creative solutions expert, the Manager ensures the superb delivery of food and beverage programs, employee experience services and event logistics, leading the operational and administrative coordination of the site team. The Manager is responsible for hospitality operations at Wellesley (Boston MA), Portland (Portland ME) as well as at other US office including Hartford CT, Baltimore MD, Milwaukee WI, Kansas City MO and offsite locations.

The Manager takes a hands-on role supporting onsite events and experiences for a range of business partners, building connections and enhancing the experience in the office. The Manager works directly with business partners to offer strategic advice, reserve space, confirm travel and event logistics. The Manager is onsite daily supervising activities, improving operations and coaching team members, to ensure the smooth delivery of key activities, and ready to support last minute and special requests. The Manager provides direction and supervision for team members, catering partners and other vendor services, establishing and iterating onboarding, training and day-to-day practices.

As a resource for business partners across Sun Life, Broadcast and Event Services provides event management, production, broadcast, AV and multimedia services for a robust portfolio of corporate experiences. Reporting to the Senior Manager, Strategy and Operations, the Manager is a leading member of the BES team.

How you will contribute:

  • Onsite daily at Wellesley and/or other sites, leading team members to create an inspiring workplace experience for all employees and guests.
  • Organizing and communicating program offerings, coaching on space use and offering tours. Coordinating hospitality experiences, moments of togetherness and surprise and delight initiatives to connect people in the workplace.
  • Educating and tracking space usage as well as making recommendations for improvements. Coaching and troubleshooting for self-serve AV and other amenity support
  • Responsible for all aspects of event/meeting services for onsite conferences, town halls and receptions including advising on agenda strategy, detailing event itineraries, managing vendors, food and beverage management, set-ups, wayfinding, staffing, safety planning and post-event reporting.
  • Ongoing collaboration with AV services and other teams to deliver services.
  • Daily onsite presence to fulfil event delivery, directing teams and vendors to ensure the seamless execution of the event agenda
  • Assigning team members to schedules, programs and projects, responding to unique requests and service needs.
  • Onboarding and training team members, coaching and providing feedback to deliver elevated standards of service and an excellent professional working environment.
  • Ensuring the team adheres to professional dress standards and vendor uniform requirements
  • Ongoing collaboration with the audio-visual services and technology teams, helping partners troubleshoot self-serve systems and escalating support requests as required
  • Onsite coordination of food and beverage programs, working closely with onsite vendors and stakeholders, processing invoices, reconciliations and making recommendations for service improvements
  • Administrative coordination of expenses including purchase orders, approvals, chargebacks, reconciliations ensuring any financial processing is completed.
  • Management of site inventory, maintain organization and operational resource systems and verification processes and working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated
  • Helping to ensure the security and organization of the office environment, assisting with resets and adjustments from daily use.
  • Ensuring high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise.
  • Health and Safety representative, acting as Fire Warden and able to provide onsite First Aid
  • Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events
  • Commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results

What you will bring with you:

  • A passion for corporate events and hospitality services.
  • You’re an accomplished event professional, with an inspiring track record of using a wide range of venues and virtual event platforms, working in close collaboration with production, technical and multimedia teams
  • You have 5+ years of experience in hospitality environments, leading and training corporate event services teams, and are familiar with AV service operations
  • You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy
  • You regularly show initiative and drive, as a self-starter you’re confident in your ability to get the job done
  • You have an excellent track record in fast paced, deadline driven, high-volume and live production environments
  • You have advanced technological abilities including Excel and expertise in the MS Office Suite, and the ability to adapt to learn a wide range of databases/CRM systems and web/virtual event platforms
  • You have expense management experience, tracking expenses and reconciliations
  • You build strong business relationships with stakeholders, vendors, staff, and team members; you’ve got a strong ability to negotiate and resolve issues smoothly and effectively
  • First Aid training is an asset
  • Knowledge of AV industry-related equipment and terminology is an asset. Involvement in industry-related associations is an asset
  • Travel between office sites and other locations is require (up to 30%)
  • Must possess valid Driver’s license and have access to a vehicle

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

  • Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
  • Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
  • A flexible work environment with a friendly, caring, collaborative and inclusive culture
  • Great Place to Work® Certified in Canada and the U.S.
  • Named as a “Top 10” employer by the Boston Globe’s “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Office Administration
Posting End Date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Submission Deadline


If interested, submit résumé to:

Amy Gruber

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