HOSPITALITY SERVICE MANAGER

FLIK Hospitality

San Francisco, CA

Job Description

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

The Hospitality Service Manager is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivering a timely and clear communications/updates and partnering with office operations (Client) on daily delivery basis. Assist the client on other initiatives.

REQUIREMENT:

Core Functions – Hospitality Service Manager

Serve as the main point of contact for all guest, employees and agencies.
Manage and develop relationships with all the key business owners within workplace and ensure operations are aligned with corporate guidelines.
Develop and assist with a collaborative environment amongst employees through events and personal introductions.
Previously managed a team and served as a leader in the team.
Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration and space management usage.
Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly.
Effectively solve space or amenities related issues to ensure an elevated user experience.
Manage the email distribution list and ensure all queries are responded in a timely manner, escalate all service related matters to the onsite client.
Guide and coach all Rapport ambassadors to deliver memorable guest experience.
Worked with CONDECO and other property management systems.
Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

RESPONSIBILITIES:

Lead a team and assist will all HR functions, support payroll and associate development plans.
Coordinate resources to ensure all service areas are appropriately staffed
Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks
Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.)
Assist with any workplace request including facilities tickets and workplace needs
Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
Tier 1 AV support for any meeting needs
Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
Subject matter expert on CONDECO and other Property Management Tools with administrator responsibilities
Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
Perform administrative tasks and provide guidance to team in completion
Oversee and assist with integration of new team members
Facilitate/support offsite events as appropriate
May serve as point of contact for external vendors/service providers
Catering set-up knowledge & ServSafe Certified preferred.
Other duties as required.