Housekeeping Manager

National Center for Employee Development Hotel & Conference Center

Norman, OK

Job Description

JOB DESCRIPTION
The Housekeeping Manager is responsible for supervising work activities of the housekeeping team members to ensure clean, orderly and attractive guest rooms and public space areas. Required to assign all duties, investigate complaints of employees and equipment, and take appropriate corrective action. This position is required purchasing of housekeeping supplies and equipment, inventory supplies, screening applicants, training new employees and recommending dismissals as needed.

JOB RESPONSIBILITIES
Responsible for supervising work activities of the Housekeeping department – Room Attendants, Housepersons, Public Area Attendants, Janitors, Laundry Attendants and Housekeeping Supervisors.
Schedules employees in accordance with forecasted occupancy; adjusts staffing level as needed for sudden changes in occupancy.
Coordinates the availability of rooms with the Front Office Manager.
Conducts continual inspections to determine the lodge’s overall level of cleanliness.
Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment.
Supervises the daily activities of the housekeeping and laundry staff.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Monitors responses on visitor surveys and letters; identifies problems areas and formulates solutions.
Champions visitor service with all housekeeping and laundry staff.
Attracts and retains the best possible staff for execution of housekeeping and laundry duties.
QUALIFICATIONS
Must have a valid Drivers License.

Able to maintain and develop a budget and maintain inventory pars.

Must be able to supervise a large employee population.

Working knowledge of commercial laundry operations.

Excellent communication skills both verbal and written.

Must be proficient in Microsoft Office Suite applications (i.e. Word, Excel, Powerpoint, etc.).