IACC Quality standards sets out the minimum level of qualities IACC seeks for membership globally. In addition to these,
IACC publishes various papers and guidelines, which highlight best practices which every member of IACC should strive
to achieve in order to represent the best example of a meetings focused venue in their market.
A fundamental part of the application process, is the competition of the application and this Check List. The
IACC Quality Standards identifies key design, facilities and service criteria for operating a high quality business.
IACC will ensure its certified members uphold standards in accordance to these qualities specified globally and
every new member venue welcomes a full property inspection before acceptance of membership.
If your property is under construction currently and not yet open, please review the required standards for membership
against the plans for the venue. Once the venue is open for business, IACC will arrange to inspect the venue against the
required qualities it seeks. Prior to opening, a member will be awarded provisional membership of IACC until the full inspection is
carried out when the property is fully operational and welcoming customers.
ELEMENT 1 - PRIORITY OF BUSINESS The venue is focused on staging conferences, meetings and training events for less than 250 attendees. (Required) Comments/further explanation (Priority of Business) ELEMENT 2 - CONFERENCE ROOM DESIGN Meeting rooms should be located in areas where there is no noise interference from non-meeting space areas. (Required) The venue offers smaller breakout spaces to support each of its main meeting rooms that seat 50+ attendees. (Required) The venue must be able to offer secure storage of materials and belongings overnight. This will be provided in the lockable meeting room or by providing secure lockable storage elsewhere in the conference venue. (Required) The venue provides or is able to rent 8+hour chairs in all meeting rooms, excluding ballroom. (Required) The meeting venue will have sufficient inventory so that no less than 50% of all meeting space, excluding ballroom, can be set up using tables that have a non-reflective, hard writing surface with a high-pressure laminate or hardwood veneer finish. Draped, skirted banquet tables are not acceptable. (Required) Meeting rooms should have fixed or portable whiteboards (conventional or digital). Where flipcharts are used, the ability to attach flipchart paper to walls. (Required) Individual meeting rooms have adjustable temperature and a HVAC system in place. (Required) Dedicated conference rooms larger than 93m2 or 1,000 (sqft) should have dimming from full power to off. For venues without LED lighting, they should have a goal to install dimmable LED lighting into all meeting rooms within 4 years. (Required) Dedicated conference rooms should have unobstructed interior views or have views obtainable through camera/screen technology. (Required) Meeting rooms have multiple power outlets, sufficient to facilitate attendee equipment charging. (Required) All dedicated conference rooms have lighting that is greater than 500 lux and 50 foot candles at tabletop and have in-room controls. (Required) Meeting rooms offer a good level of noise isolation in order that noise (not including amplified music) does not transfer between meeting rooms. (Required) Meeting rooms have good acoustic qualities, without echoing. (Required) Quality design at the heart of meeting and gathering spaces, thoughtfully embracing the power of space and experience to maximise productivity, collaboration and success. (Required) Comments/further explanation (Conference Room Design) ELEMENT 3 - CONFERENCE & BUSINESS SERVICES Conference venue staff will include skilled conference planners who are thoroughly proficient in providing effective meeting room set-ups, menu and special event planning, conference technology (AV/IT) equipment and services, and other special needs of the client. (Required) A range of equipment will be available to assist the delivery of a successful meeting, such as laptops and other digital media to support collaboration. (Required) Staff will be fully experienced in shipping for planners to send/receive materials before their meeting begins and after it is completed. (Required) The meeting venue offer an area where attendees can gather to work and network. (Required) A designated conference planner should be assigned to each conference group. (Required) Provide evidence of a attendee or meeting organiser feedback programme operating with clear linked back to a continuous improvement programme. (Required) Offer flexible and curated packages and a skilled team to support and manage everything from concept to fruition and beyond. (Required) The venue has the ability to display table plans (Required) Comments/further explanation (Conference & Business Services) ELEMENT 4 - FOOD & BEVERAGE Dining areas, outside of the meeting room spaces specifically for the convenience of groups should be available. (Required) The venue gives clients the option to make meal time changes when given 2+ hours notice for groups of up to 100 attendees or 24-hours for groups over 100. (Required)
All-inclusive packages when offered should include three meals per day for residential packages . (Required) The all-inclusive package plan should include lunch and continuous refreshment breaks during the day. (Required)
The conference venue should provide continuous refreshment service outside of meeting rooms but within the meetings venue. (Required) The venue has in place and regularly updates dietary and allergen best practice and policies. (Required) The venue demonstrates inclusive menu planning where common needs are met as standard such as vegetarian and gluten free. (Required) Comments/further explanation (Food & Beverage) ELEMENT 5 - TECHNOLOGY Learning spaces have sufficient power points to allow for difference room orientations and placement of AV equipment. (Required) Meeting package offered in rooms less than 93m2 or 1,000 sqft is inclusive on the basic presentation equipment such as visual display devices including displays, projectors, slide advancers, connections for Mac and PC and screens of current technology specifications. (Required) The meeting venue should have skilled AV & IT technicians available on-site to assist and resolve problems. (Required) Meeting facilitators are provided with a means of direct communication to staff via mobile or app based technology. (Required) Built-in sound systems with microphone in rooms greater that 93m2 or 1,000sqft (Required) All conference rooms and pre-function/networking spaces, should provide access to high speed Wi-Fi internet and back up hard wired internet access.. (Required) Speakers and presenters have access to commonly used adapters for laptops. (Required) The meeting venue has the ability to add hybrid meeting streaming services in at least one meeting room. (Required) When providing streaming or hybrid meetings for groups over 200, the venue can offer the client the option to add a dedicated internet service for streaming. (Required) Comments/further explanation (Technology) ELEMENT 6 - GUEST ROOMS (SKIP TO ELEMENT 7 IF NON-RESIDENTIAL) Guest rooms contain a table & chair suitable as a workspace with sufficient power including USB or equivalent. Guest room bedding is modern and in superior condition for appearance and comfort and daily service is provided or available if part of a environmental program. Guest rooms will have hi-speed Wi-Fi connectivity and multiple power points. Guest have the option to waive room servicing or no-change bedding and towel options as part of a environmental program. Comments/further explanation (Guest Rooms) ELEMENT 7 - STAFFING STRUCTURES AND PROFESSIONAL DEVELOPMENT The venue has an staffing structure, which clearly defines the conference planner role (Required) The venue can demonstrate a commitment to the professional development of its team members through internal and external education and personal development and can evidence this upon request. (Required) Comments/further explanation (Staffing) ELEMENT 8 - CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABILITY The venue demonstrates a level of commitment that far surpasses the adoption of some “green practices.” Rather, it is an affirmation that the property is actively engaged in a holistic sustainable environmental endeavour that is woven into the fabric of the business from top to bottom. (Required) The venue undertakes climate saving measures that seeks to reduce the meeting carbon footprint. (Required) The venue has a program of sustainability delivering economic benefits such as increased productivity; cost savings in energy, water and supplies; attracting new business and building greater customer loyalty. (Required) The venue commits to achieving the IACC Green Star sustainable venue certification and/or can demonstrate a similar alternative standard has been obtained. (Required) The venue measures food waste and has a program in place to reduce waste. (Required) The venue has a social responsibility policy that includes Diversity, Equity and Inclusion and support for minority groups. (Required) The venue can provide a measurement for the carbon footprint of meetings staged onsite. (Required) Comments/further explanation (CSR & Sustainability) I understand that the mission and integrity of IACC depends upon every member conscientiously upholding the IACC Quality Standards (which serve as the basis for this checklist). In my determination - with the exception of any attached explanation of particular circumstances - the conference venue named above satisfies the criteria and is committed to uphold them throughout the duration of its membership. (Required)